SudsExpress is pleased to provide professional wash and fold laundry services with free pick-up and delivery to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of SudsExpress services ("Services") indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!
Please Note: This Terms of Service ("Terms" or "Agreement") contains the complete terms and conditions that govern your use of the SudsExpress Services, SudsExpress website, and SudsExpress mobile app, including, unless otherwise expressly stated any subdomains thereof, and any other website or mobile application through which SudsExpress makes the Services available.
Further, please note these Terms contain an arbitration clause and class action waiver that applies to your use of the SudsExpress websites, mobile applications, and services. It affects how disputes with SudsExpress are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.
BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS, OR USE ANY PART OF THE WEBSITE(S), THE MOBILE APPLICATION, CONTENT, OR SERVICES OFFERED BY SUDSEXPRESS, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE SUDSEXPRESS WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES. SUDSEXPRESS RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT SUDSEXPRESS’S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS TO OR OF USE THE SUDSEXPRESS WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
Last Updated: August 18, 2022
We are always improving our Services, so these Terms may need to change along with our services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site send you an email, and/or notify you by some other means.
Should you not agree with the new Terms, you are free to reject them. Upon rejection of the terms, you will no longer be able to use our Services. Use of Services in any way after a change to the Terms is effective is an agreement to all changes made.
1. CUSTOMER ACCOUNTS/ORDERS
You will be asked to provide certain registration details or other information before your use of SudsExpress Services. It is a condition of your use of the Services that all the information you provide will be correct, current, accurate, and complete. If SudsExpress believes the information you provide is not correct, current, accurate, or complete, SudsExpress has the right to deny access to the Services, or to any of its resources, and to terminate or suspend your access and use at any time without notice to you.
Any termination or suspension shall also result in the termination of any and all future services requested or pre-paid for—the latter which shall result in a full refund of any amount pre-paid for such future services according to Section 5. In the event of a termination or suspension, SudsExpress shall complete the current services and you shall be responsible for paying for such Services. Termination or suspension shall not waive your responsibility to pay any outstanding invoices for services rendered on or before the termination or suspension of your account.
You are responsible for maintaining the confidentiality, security, and maintenance of your account information, including but not limited to: login credentials (username and passwords or passcodes), credit card information, debit card information, banking information (account numbers, routing numbers, bank name, etc.), communications with any SudsExpress representative/employee. You must immediately notify SudsExpress if any information listed in this section has been lost, stolen, misappropriated, or otherwise compromised.
Further, you must immediately notify SudsExpress if any unauthorized access to your account has occurred. From time to time, SudsExpress may require that you change your password. You are prohibited from using the Services or facilities provided in connection with SudsExpress, the SudsExpress website(s), or Mobile Applications to compromise security or tamper with system resources and/or accounts, either yours or another customer. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, SudsExpress reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents, to suspend and/or terminate your account and prohibit your use of and access to the SudsExpress websites, applications, and services, and take any additional action as permitted by law.
SudsExpress reserves the right to investigate suspected violations of this Agreement. SudsExpress reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any email messages, publishing or otherwise making available any materials that are believed to violate this Agreement. You are liable for any and all activities conducted through your account unless such activities are not authorized by you and you are not otherwise negligent concerning such activities.
All services will be provided by SudsExpress Representatives/Employees. Pick-up/Delivery will take place Monday through Friday between 9:00 AM - 8:00 PM on a predetermined day and frequency as determined by you and SudsExpress, except on certain holidays. SudsExpress or you may change the predetermined pick-up/delivery times with advance notice by either you or SudsExpress. SudsExpress requires at least a 12-hour notice prior to any change.
Under your discretion, you are able to leave your items at a secure spot for pick up, along with a description of the location provided on the order form. This also applies to delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed-upon location. SudsExpress and its representatives/employees are not responsible for, and shall not pay for, any loss, damage, or theft of items left unattended by the customer for pick-up or delivery. We strongly advise you to choose a secure location that is outside of public view.
Services will be provided in either a 2-day turnaround or the Next day from the date of pick up. If your order meets the following circumstances there may be an extension:
The order is larger than 50 lbs in weight.
Requires unexpected and additional processing for stubborn stains, extra drying time, or other items or services either requested or approved by the customer which require additional processing time.
A new date and time have been established and accepted by both parties.
Orders pick-up on Friday will be delivered on Monday by/before 8:00 PM. No Next Day Service is Available on Fridays.
For Same-Day service, the order must be placed by 10:00 Am and must be under 30 lbs. It will be delivered by/before 8:00 pm
3. MISSED PICK-UP OR DELIVERY
If a scheduled pickup/delivery is missed, you must coordinate with the SudsExpress Provider to reschedule. You may be subject to a missed pickup/delivery fee of $25.00 if you fail to notify SudsExpress of a delay in your pickup/delivery time or do not provide such notice at least 12 hours prior to the scheduled day & time for pickup or delivery, as applicable.
By placing an order to utilize the Service, you are offering to purchase the services you have selected in said order. Our acceptance of the offer occurs at the time we accept your order for pickup at the designated location. Prior to our acceptance of your order, there is no agreement between you and SudsExpress binding SudsExpress to the performance of any services requested in your order. If your order is accepted, we will send you an electronic communication acknowledging receipt of your order including the services and quantities you selected.
Pricing is charged by the pound, except for oversized items. Oversized items are charged per item not weight. There is a $25.00 minimum charge for all orders (you can provide less, but the minimum total on your invoice will be $25.00). An invoice will be emailed/texted to you once your order is weighed after have been washed, dried, and folded. There is a link in the email/text to pay with a credit card, debit card, or Zelle. Payment can also be processed over the phone by contacting us at (561) 704-9526. Payment is required prior to delivery.
All online payments are processed through SudsExpress’s secured Third Party payment system. Customers understand by inputting their payment information is authorization as payment for services rendered. SudsExpress does not accept cash payments unless they are tips for our driver.
SudsExpress reserves the right to change prices at any time. Prices for services shown on the SudsExpress website or mobile application may differ from the prices assessed to you, due to packaging measurements, weight, non-standard items, your inclusion of additional items in your order that were not accounted for in your initial order submission, taxes, service fees, and other applicable fees.
Invoices are processed according to the payment terms set forth on the invoice but shall be paid no later than the due date stated thereon before delivery is done. SudsExpress reserves the right in its sole discretion to suspend and/or terminate a customer’s account and the services to be provided to the customer in the event an invoice is not fully paid. Late fees and termination or suspension of a customer’s account and services shall apply to commercial customers and residential customers. In the event, a payment method is dishonored, rejected, or otherwise not capable of being processed ("Payment Denial"), SudsExpress may assess additional fees to account for any additional expenses or servicing incurred by SudsExpress as a result of such Payment Denial. Any amounts owed by a customer thereafter suspension or termination of the customer’s account shall remain due, owed, and payable immediately to SudsExpress.
SudsExpress does not designate any portion of your payment as a tip or gratuity. You understand and agree that, while you are free to provide additional payment as a gratuity you are under no obligation to do so. Gratuities are voluntary and greatly appreciated.
Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within 14 days of signing up for the SudsExpress service and receive a full refund if no promotional value was received. After such a fourteen-day period expires, SudsExpress shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.
Gift Card Purchaser: In the event, that the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms outlined in Section 5, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount. For more information on our gift card terms and policies, click here.
6. CONTAMINATED ITEMS
The customer agrees not to include any of the following items inside their laundry bag:
(I) non-washable items
(II) items that are labeled for dry cleaning only
(III) items that have been exposed to bed bugs
(IV) items that have been exposed to or have come into contact with biohazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice, and other bugs, irrespective of whether such contact or exposure resulted in visible; or
(V) any other items not meant for laundering.
Should items that have been exposed to (III) bed bugs, or (IV) hazardous materials be sent for processing SudsExpress reserves the right to charge for any services or products needed to mitigate damages caused to SudsExpress workspace, vehicle, or physical body and may include compensation for the time required to remedy the situation. SudsExpress also reserves the right to return contaminated items unprocessed if the items are discovered as contaminated pre-processing and a Trip Fee of $45 will be charged.
7. GARMENT CARE
SudsExpress desires to provide high-quality laundering services and will use all reasonable precautions to avoid damage to clothes. SudsExpress and its SudsExpress representatives/employees, however, are not liable for any damage due to standard laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, or special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from standard washing procedures.
Standard laundering procedures are defined as sorting laundry by color, washing laundry in a washer with detergent and water, and drying laundry in a dryer with heat. Should damage result from a deviation in standard washing procedures, please refer to instructions to Report Lost or Damaged items.
SudsExpress will follow any reasonable instructions provided by the customer, including water or drying temperatures. SudsExpress representatives/employees do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although SudsExpress Representatives/Employees use their best efforts to remove stains, stain removal is not guaranteed.
Customers acknowledge that items that have been air-dried (per customer request or SudsExpress’s determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of SudsExpress.
SudsExpress may refuse to clean any garment at their sole discretion. SudsExpress will re-clean items that, at its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. SudsExpress and SudsExpress Representatives/Employees are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or their laundry bags and acknowledges by sending items they have checked all pockets.
Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer acknowledges that there is a possibility of zipper issues, zipper damage, and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items while following standard wash procedures, and SudsExpress, does not accept any liability for such issues or damage.
8. DAMAGED ITEMS
While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported to SudsExpress within 48 hours of the return of your laundered clothes. Notice can be provided by contacting email@example.com or calling us at (561) 704-9526
Damaged items may be collected for evaluation to determine whether the damages are a result of regular wear and tear, standard washing when the customer has not provided specific instructions on the cleaning methods of the applicable item, shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. ("Regular Wear and Tear") or if such damage is attributed to SudsExpress’s services on such damaged items. Whenever possible, and if such damage is attributed to SudsExpress’s services on such damaged items, we will attempt to restore garments to good condition. SudsExpress is not responsible for, nor shall SudsExpress reimburse you for any damage attributed to Regular Wear and Tear. For any items deemed damaged attributed to SudsExpress’s services and not a direct or indirect result of Regular Wear and Tear, and in the event that the items cannot be restored, SudsExpress may reimburse up to the full value of that item and the item will be retained by SudsExpress. Items will be evaluated and depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, SudsExpress’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in the order do not have a value exceeding such aggregate liability total as stated above.
SudsExpress and SudsExpress Representatives/Employees are not liable for any pre-existing damage to a garment or other item and reserve the right to return any item without cleaning it if any pre-existing damage is found or if SudsExpress has a concern about the color-fastness or the age or weakness of the fabric of such item.
SudsExpress will offer refunds or reimbursements for payment made for the cleaning of any items which cannot and are not cleaned due to the aforementioned reasons. All refunds/reimbursements offered by SudsExpress to the customer must be accepted by the customer within 7 days from the time of the offer. Once the 7-day period has expired, the customer’s claim will be considered resolved and closed. By accepting a refund or reimbursement you agree such amounts provided to you through that refund or reimbursement constitute full accord and satisfaction for any amounts which may be owed.
9. LOST ITEMS
In the rare event that something is lost, customers must provide notice within 48 hours of return. Notice can be provided by contacting firstname.lastname@example.org or calling us at (561) 704-9526. Items are considered lost if not returned to the customer within (7) days after the claim has been made. Any item deemed lost in SudsExpress’s care may be eligible for reimbursement up to the full value of that item. Items will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase will be required. In any event, SudsExpress’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in the order do not have a value exceeding such aggregate liability total as stated above.
SudsExpress shall not take responsibility for any loose items, including without limitation, watches, jewelry, cufflinks, and other personal items which are not typically included as part of an order for laundering services, which are lost. Additionally, SudsExpress is not liable for items misplaced before pick up or after delivery.
10. LAUNDRY MEASUREMENT
Orders are measured by the pound (Lb). Clothes are weighed after they have been washed, dried, and folded. Per-item measurements are in quantities of (1) whole unit. We use these measurements to determine the total fee assessed to you for your order of oversize items such as Comforters, mattress covers/pads, pillows, plush toys, rugs, etc. will be separated before weighing and charged individually (Refer to our Price List). If you believe that our measurements and such measurements' corresponding fee include a discrepancy or error, you must contact us concerning such alleged discrepancy or error within 48 hours of the return delivery of your completed order.
11. USE OF THIRD-PARTY PROVIDERS
SudsExpress reserves the right and in its sole discretion, without notice whether advance or thereafter such right has been exercised, to utilize any outside vendor, contractor, or other person or business to provide services under this Agreement. SudsExpress is not liable for any damage or loss due to the acts or omissions of any third-party provider.
12. RIGHT OF PUBLICITY CONSENT
SudsExpress may from time to time request to use your name, photograph, written communication, customer testimonial and comments, and/or video presence while you are interacting with us, a SudsExpress Representative, and/or the services. You are free to decline this request without reservation or explanation. However, you acknowledge and agree that should you consent to such request you immediately grant SudsExpress the perpetual, unrestricted, worldwide, royalty‐free right to use, reproduce, publish and otherwise distribute your name, photograph, video presence, personal story, written communication, customer testimonial and comments and/or likeness (collectively, "Likenesses") in advertising and SudsExpress promotional materials, in any and all formats, platforms or other media or social media now existing or hereafter created, and you hereby waive all claims for remuneration for such use and you release and forever discharge SudsExpress from any and all claims and demands arising out of or in connection with the use of Likenesses. This authorization may be canceled at any time (for purposes of future uses only) by contacting SudsExpress by email at email@example.com.
In addition, upon your consent, you acknowledge and agree that such consent shall assign to SudsExpress any and all copyright interest and right of publicity that may arise as a result of such filming or photography.
13. CONFIDENTIALITY AND DISCLAIMER
SudsExpress takes privacy and personal information seriously. SudsExpress uses customer information to provide services, process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, and property of the safety of SudsExpress, SudsExpress Representative/Employee, or others. From time to time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.
14. LIMITS OF LIABILITY AND DISCLAIMER
SudsExpress’s liability shall be limited to general money damages in a maximum amount not to exceed ($300) for the instance of the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of SudsExpress’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. SudsExpress disclaims all warranties, express or implied, concerning SudsExpress, SudsExpress Representatives/Employees, and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.
UNDER NO CIRCUMSTANCES SHALL SUDSEXPRESS OR SUDSEXPRESS REPRESENTATIVE/EMPLOYEES BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF SUDSEXPRESS REPRESENTATIVE/EMPLOYEES SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
15. MEDIATION AND DISPUTE RESOLUTION
In the event of any dispute arising out of or in relation to the services provided by SudsExpress or SudsExpress Representatives/Employees, this Agreement or the breach, termination, enforcement, or interpretation thereof, or your access to and use of the SudsExpress websites, or any components thereof (each a "Dispute") the parties agree to the following dispute resolution provisions:
First, the party presenting the Dispute shall submit the Dispute to mediation to be conducted by the Florida Bar Association, or another independent mediator, as agreed upon by them.
Mediation shall take place within Palm Beach, FL.
The Mediator shall have the authority to determine the reasonableness of the dispute and each party’s claims or defenses against the other and may determine any amounts due to either party under this Agreement, or arising out of a such claim. The parties agree to enter mediation in good faith in order to resolve the dispute by such mediation and to comply with any settlement agreement reached therein. If mediation fails to resolve any matter, Dispute, or component thereof between the parties, you agree that such matter, Dispute, or component thereof not resolved by mediation shall be settled by binding arbitration under the rules of the American Arbitration Association.
The arbitration shall occur within Palm Beach County in the state of Florida or any other location to which you and SudsExpress mutually agree in writing.
The prevailing party of arbitration between you and SudsExpress shall be entitled to reasonable attorneys’ fees and expenses from the non-prevailing party to the extent such fees and expenses are permitted under applicable law and the American Arbitration Association Rules.
The arbitrator’s decision shall be final and binding, including all conclusions which render an award to either party. Judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.
WAIVER OF JURY TRIAL. YOU AND SUDSEXPRESS HEREBY ACKNOWLEDGE AND AGREE THAT EACH AND BOTH, COLLECTIVELY AND INDEPENDENTLY, IS IRREVOCABLY AND UNCONDITIONALLY WAIVING ANY RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR IN RELATION TO THIS AGREEMENT, ACCESS TO AND USE OF THE SUDSEXPRESS WEBSITES, MOBILE APPLICATIONS, SERVICES PROVIDED BY SUDSEXPRESS OR SUDSEXPRESS REPRESENTATIVE/EMPLOYEES, OR ANY COMPONENTS THEREOF.
CLASS ACTION WAIVER. YOU AND SUDSEXPRESS HEREBY ACKNOWLEDGE AND AGREE THAT EACH AND BOTH, COLLECTIVELY AND INDEPENDENTLY, IS IRREVOCABLY AND UNCONDITIONALLY WAIVING ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING AS TO ALL CLAIMS, DISPUTES OR CONTROVERSIES ARISING OUT OF OR IN RELATION TO THIS AGREEMENT, ACCESS TO AND USE OF THE SUDSEXPRESS WEBSITES, MOBILE APPLICATIONS, SERVICES PROVIDED BY SUDSEXPRESS OR SUDSEXPRESS REPRESENTATIVE/EMPLOYEE, OR ANY COMPONENTS THEREOF.
16. GIFT CARDS/VOUCHERS
The purchase, gifting, and use of gift cards, gift certificates, or vouchers from SudsExpress for SudsExpress Laundry Services are governed by our Gift Card Terms & Conditions. For more information on our gift card terms and policies, click here.
SudsExpress reserves the right to discontinue services at its discretion without advance notice to you. In such case, any pre-paid fees for which services have not been provided will be refunded to you according to Section 5 of this Agreement.
This Agreement, including the arbitration provisions herein, shall be governed in all respects by the laws of the State of Florida.
Neither Customer nor SudsExpress shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, government acts, and other similar events.
Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal, or unenforceable, then that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
The failure of SudsExpress to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by SudsExpress must be in writing and signed by an authorized representative of SudsExpress.
This Agreement constitutes the entire agreement between you and SudsExpress relating to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and SudsExpress.
SudsExpress may revise the Terms at any time by updating this posting. You should review the Terms from time to time to determine if any changes have been made. Your continued access to or use of the SudsExpress websites, mobile applications, content, or services after any changes have been made to the Terms signifies and confirms your acceptance of such changes.
"Super Happy with SudsExpress! Excellent communication, professional, and will definitely be a repeat customer"
Sherley / Atlantis, FL